RENT
2 rental bikes delivered for FREE to your address when renting for 3+ days! VIEW
€ 1299.00
€ 1299.00
€ 1299.00
€ 1449.00
€ 1449.00
€ 1449.00
€ 1499.00
€ 1499.00
€ 1499.00
€ 1499.00
€ 1499.00
€ 1499.00
ADO AIR 20
ADO AIR 20 S
ADO AIR 28
ADO BEAST 20F
ADO AIR 28 PRO
€ 1799.00
HOT
€ 1799.00
HOT
€ 1699.00
HOT
HOT
€ 1699.00
NEW
NEW
ADO AIR 20 PRO
QUESTIONS?
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WE CAN ANSWER
RETURN & REFUND POLICY
Return time limiting
Ebike returns within fourteen (14) days of delivery. Accessory and Replacement Parts are eligible for return within 14 days of receipt. All must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and in the original packaging.
Return Condition
Within 14 days of your purchase, the product must be returned in the exact condition in which it was shipped in order to receive a full refund. This includes the original packaging and the box it came in. After 14 days of your purchase, We only accept returns for products with quality problems during the warranty period.
How to Return
To schedule a return, please reach out to our manager by CONTACT US for step-by-step instructions. We will let you know the shipping address in the instructions.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
Refund
You’ll receive a full refund for items returned in a new, unused condition or items that have quality problems in warranty period. Refunds and credits are issued in 3-5 business days as soon as your return is received by our Returns Department. The money will be back in your credit card or Paypal account in 7 business days once refunds are issued.
Return Address
Be sure to CONTACT US to confirm before returning the item, we will give you the exact return address. Otherwise, we will not be able to receive your goods and cannot process your return request.
WARRANTY PERIOD
Subject to certain limitations, new products purchased directly from Ebikes-Online.com (“Products”) are warranted to be free from defects in material and workmanship (“Manufacturer Defects”) for a period in below detailed table from the date of purchase or delivery date, whichever is later (“Warranty Period”).
Warranty Times:
Replacement parts used in warranty repairs will be warranted for the balance of the applicable Warranty Period.
Return Charge
Shipping charges for returns are not credited unless there is a defect in the product. No other fees will be charged.
SHIPPING DAMAGE CLAIMS
Upon receipt, the Customer should immediately inspect Products for damage. Freight damage claims can be extremely time sensitive, and therefore, we will not accept freight damage claims later than 10 days from Customer’s receipt of the Product. The Customer should note any damage to the Products on the Bill of Lading before the shipment is accepted. The Customer should also document any damage with photographs, and date the images whenever possible. Furthermore, the Customer should keep all packaging and paperwork until the inspection process is complete.
Damage claims must be reported to us within 10 days of delivery. Please contact the Customer Support team for return/replacement instructions by submitting a ticket by CONTACT US.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
WARRANTY VOID
The following are circumstances that will void this warranty:
Ebike returns within fourteen (14) days of delivery. Accessory and Replacement Parts are eligible for return within 14 days of receipt. All must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and in the original packaging.
Return Condition
Within 14 days of your purchase, the product must be returned in the exact condition in which it was shipped in order to receive a full refund. This includes the original packaging and the box it came in. After 14 days of your purchase, We only accept returns for products with quality problems during the warranty period.
How to Return
To schedule a return, please reach out to our manager by CONTACT US for step-by-step instructions. We will let you know the shipping address in the instructions.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
Refund
You’ll receive a full refund for items returned in a new, unused condition or items that have quality problems in warranty period. Refunds and credits are issued in 3-5 business days as soon as your return is received by our Returns Department. The money will be back in your credit card or Paypal account in 7 business days once refunds are issued.
Return Address
Be sure to CONTACT US to confirm before returning the item, we will give you the exact return address. Otherwise, we will not be able to receive your goods and cannot process your return request.
WARRANTY PERIOD
Subject to certain limitations, new products purchased directly from Ebikes-Online.com (“Products”) are warranted to be free from defects in material and workmanship (“Manufacturer Defects”) for a period in below detailed table from the date of purchase or delivery date, whichever is later (“Warranty Period”).
Warranty Times:
- Frame 24 months
- Front and Rear Forks 12 months
- Battery 12 months
- Motor 12 months
- Controller 12 months
- Headlight 12 months
- Display 12 months
- Charger 12 months
- Main Harness 12 months
- Brake Levers/Brake Calipers 6 months
- Saddle 90 days
- Pedals 90 days
- Inner and Outer Tires 30 days
- Handlebars/Stems/Kickstand/Crankset/Crank Arms/Headset/Wheel Hubs/Front and Rear Hubs 12 months
Replacement parts used in warranty repairs will be warranted for the balance of the applicable Warranty Period.
Return Charge
Shipping charges for returns are not credited unless there is a defect in the product. No other fees will be charged.
SHIPPING DAMAGE CLAIMS
Upon receipt, the Customer should immediately inspect Products for damage. Freight damage claims can be extremely time sensitive, and therefore, we will not accept freight damage claims later than 10 days from Customer’s receipt of the Product. The Customer should note any damage to the Products on the Bill of Lading before the shipment is accepted. The Customer should also document any damage with photographs, and date the images whenever possible. Furthermore, the Customer should keep all packaging and paperwork until the inspection process is complete.
Damage claims must be reported to us within 10 days of delivery. Please contact the Customer Support team for return/replacement instructions by submitting a ticket by CONTACT US.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
WARRANTY VOID
The following are circumstances that will void this warranty:
- Products that have been lent, leased, or rented commercially.
- Damage incurred due to the use of a third-party battery charger.
- Loss or damage incurred due to the Customer choosing their own shipping option or if the bike is shipped using a freight forwarder or similar service.
- Products that have been altered without the approval of manufacturer.
- Products with alterations or additions of non-original or Incompatible Parts.
- Damage to or failure of Products resulting from weather or excessive wear and tear.
- Theft, robbery, vandalism, incidental, consequential, or intentional damage, as well as damage resulting from Customer’s abuse or neglect of the Product.
- Products that have been used or transported improperly (e.g., exceeding maximum weight recommendation).
- Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).
- Products with an electrical component that has been opened, altered, partially or completely disassembled, except by authorized service providers.
- Products that have been disassembled in a manner not authorized by manufacturer or that have had repairs attempted by anyone not authorized by manufacturer.
- Products that have been damaged due to improper adjustment or maintenance.